REFUND POLICY

The right to withdraw from the contract

The customer who is a consumer has the right to withdraw from the contract of sale within 14 days without giving a reason. The deadline to withdraw from the contract expires after 14 days from the day on which the customer came into possession of the item or on which a third party other than the carrier and indicated by the customer came into possession of the Item.

To exercise the right of withdrawal, please inform us, i.e. ala Limited Company with its registered office in Ciechanów at ul. Sosnowa 11, 06-400 Ciechanów, e-mail: contact@alanaturalbeauty.com, about your decision to withdraw from the sales contract by means of an unequivocal statement sent to us by post or by e-mail to the addresses indicated above.

The Customer may use the model withdrawal form attached as Annex 1 to the Regulations of our Online Store. Using the form template is not mandatory.

To meet the deadline for withdrawal from the contract, it is sufficient for the customer to send information regarding the exercise of his right of withdrawal before the deadline to withdraw from the contract.

Please be advised that the right to withdraw from the contract is not conferred upon the customer in relation to the contracts referred to in art. 38 of the Act of 30 May 2014 on consumer rights, among others in relation to the contract:

a) in which the object of the performance is an item liable to deteriorate or expire rapidly,

b) in which the object of the performance is an item delivered in a sealed package, which after opening of the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery.

Effects of withdrawal from the contract

In the event of withdrawal from this contract, we reimburse the Customer for all payments received from him, including the costs of delivery (except for additional costs resulting from the delivery method chosen by the customer other than the cheapest usual delivery method offered in our Online Store) immediately, and in any case not later than 14 days from the day on which we were informed about the decision to exercise the right to withdraw from this contract. Payment reimbursement will be made using the same payment methods that were used by the customer in the original transaction, unless the customer has expressly agreed to a different solution; in any case, the customer will not incur any fees in connection with this return.

Please be advised that we may withhold reimbursement until the receipt of the Item or until proof of sending it back is provided to us, whichever occurs first.

Please send the Item to the following address: ala Sp. z o.o. ul. M.M. Kolbe 43, 06-400 Ciechanów immediately, and in any case not later than 14 days from the day on which we were informed about the withdrawal from the sales contract. The deadline is met if the Items are sent back before the expiry of the 14-day period. Please be advised that the customer will be required to bear the direct cost of returning the item.

IMPLIED WARRANTY FOR DEFECTS OF GOODS

In accordance with art. 556 of the Act of April 23, 1964, Civil Code, the Seller is liable towards the customer if the sold Items have a physical or legal defect. The seller is released from liability under the implied warranty for defects if the customer knew about the defect at the time the contract was concluded.

By virtue of Article 558 of the Civil Code, if the Item is sold to a non-consumer customer, the Seller’s liability under the warranty is excluded.

Delivery of the Item under the exercise of rights arising from the warranty for defects is at the Seller’s expense.

The Seller is liable under the warranty for defects if the defect is found within two years from the date of delivery of the Item to the customer. In the case of used Items, the Seller is liable, under the warranty, for defects found within one year of the date of delivery of the Items to the customer who is a consumer.

Notification of the Item’s defects should be sent by e-mail to contact@alanaturalbeauty.com or in writing to the address of the Seller’s registered office.

If the sold item has a defect, the customer may submit a statement about the price reduction or withdrawal from the contract, unless the Seller immediately and without undue inconvenience to the customer replaces the defective item with a non-defective item or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the Seller or the Seller failed to satisfy the obligation to exchange the item for a non-defective one or to remove the defect.

Instead of removal of the defect proposed by the Seller, the Customer may request the exchange of the item for a non-defective one or instead of exchanging the item the Customer may demand that the defect be removed, unless bringing the item to a condition compliant with the contract in the manner selected by the customer is impossible or would require excessive costs compared to the manner proposed by the Seller.

The customer may not withdraw from the contract if the defect is irrelevant

If it is necessary to assess physical defects, the Items should be delivered to the following address: ala Sp. z o.o. ul. M.M. Kolbe 43, 06-400 Ciechanów.

The seller responds to the customer’s notification within 14 calendar days from the date of its receipt. Failure to review the notification within the specified time limit is tantamount to considering it as legitimate. The seller covers the costs of removing defects or replacing the Item with a new one.

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